Arlo & Jacob
Arlo & Jacob is a British sofa maker specialising in handcrafted, made-to-order sofas from their workshop in Long Eaton, Nottinghamshire — the traditional heart of UK upholstery. Known for their lifetime frame guarantee and extensive fabric library of over 200 options, they combine traditional craftsmanship with contemporary designs. With 6 showrooms across England, they offer a mid-to-high-range alternative to mass-market retailers, appealing to buyers who want British-made quality without luxury price tags.
Benny's Verdict
“Proper British craftsmanship without the insufferable price tag. Arlo & Jacob actually make their sofas in Blighty, which is more than most can say. Fabric choices are gorgeous — just don't blame me if you spend three hours on their website picking between 'Dusty Rose' and 'Vintage Pink'.”
British craft, sensible prices, lovely stuff
Showroom Locations (12)
Arlo & Jacob Tunbridge Wells
Tunbridge Wells, TN1 1RB
Arlo & Jacob Cambridge
Cambridge, CB7 5TR
Arlo & Jacob Harrogate
Harrogate, HG1 1BJ
Arlo & Jacob Bath
Bath, BA1 5LJ
Arlo & Jacob London
London, W4 5TF
Arlo & Jacob Birmingham
Birmingham, B91 3BA
Arlo & Jacob Guildford
Guildford, GU1 3QY
Arlo & Jacob Bristol
Bristol, BS8 2QX
Arlo & Jacob Derby
Derby, DE73 8JB
Arlo & Jacob London
London, N1 1WL
Arlo & Jacob St Albans
St Albans, AL2 1DL
Arlo & Jacob Stockport
Stockport, SK9 1NX
Brand Details
- Founded
- 2015
- Headquarters
- Long Eaton, UK
- Made in UK
- Yes
- Customisation
- high
- Warranty
- Lifetime (hardwood frames and steel springs); 12 months (fabrics and soft components)
- After-Sales
- Lifetime frame guarantee with free repair/replacement/refund
- Trustpilot
- ★ 4.9 / 5— Very Positive
- Style Focus
- Classic meets modern British design
- Delivery Type
- White glove (2-man, room of choice). Clearabee recycling partnership for old furniture removal.
- Delivery Cost
- GBP 79-349 (tiered by item count and postcode zone)
- Finance
- 0% APR over 10 months via V12 Retail Finance. Minimum order £2,000. 25% deposit required, remaining balance spread over 10 monthly payments interest-free.
Contact Arlo & Jacob
- Phone
- 03300 945 855
- Live Chat
- Yes
- Hours
- Phone: Mon-Fri 10am-5pm; Delivery: 7am-6pm 7 days/week
Returns Policy
- Return Period
- 30 days (faulty goods); 14 days (cancellation collection window)
- Conditions
- Within 30 days of delivery for manufacturing defects. Must provide photos and proof of purchase. Products made to customer specifications cannot be cancelled/refunded once ordered. Amendments allowed within 7 days of order acceptance.
What Makes Them Unique
British craftsmanship at moderate price
Find Arlo & Jacob by City
Related Buying Guides
How to Clean a Velvet Sofa: A UK Care Guide
Velvet is gorgeous and demanding — much like a cat. Benny explains how to keep one looking right without ruining the pile.
18 min read →John Lewis vs Sofas & Stuff: Dependable Department vs British-Made Bespoke
Two trusted names, two completely different propositions. Benny compares the department-store stalwart with the British-made bespoke specialist.
12 min read →Loaf vs Neptune: Laid-Back vs Country-Coordinated
Two British mid-premium brands with very different relationships to the word 'tidy.' Benny picks his side.
11 min read →Loaf vs Sofas & Stuff: Instagram Darling vs British-Made Bespoke
One sells you a vibe with a side of comfy linen. The other sells you a sofa your great-grandchildren might inherit. Benny picks a side.
11 min read →Sofa.com vs Loaf: The Instagram Generation's Sofa Dilemma
The Instagram generation's sofa dilemma. Both charming, both flawed. Benny's done the digging.
8 min read →How to Choose the Right Sofa Fabric: A UK Buyer's Guide
Velvet, linen, performance fabric, leather — Benny has strong opinions on all of them. Here's how to choose without regret.
9 min read →Loaf vs John Lewis Sofas: Which Is Worth Your Money?
Two very different approaches to mid-premium sofa buying. Benny compares the laid-back indie with the trusted department store.
8 min read →Best Bespoke Sofa Makers in the UK
Benny's pick of British workshops where your sofa is made to order — not pulled off a warehouse shelf.
10 min read →See something wrong? Report an inaccuracy
ProperSofa is not affiliated with, endorsed by, or sponsored by Arlo & Jacob. Information sourced from publicly available data, last verified 2026-02-21. Ratings and opinions are those of the ProperSofa editorial team.