Heal's
An honest Heal's review — ratings, warranty, prices & UK showrooms
Heal's is one of Britain's oldest furniture retailers, established in 1810 on London's Tottenham Court Road where their flagship store still stands. Renowned for championing designer furniture, they stock an exclusive edit of high-end sofas from leading British and European designers. With 4 showrooms and an emphasis on craftsmanship and design heritage, Heal's caters to affluent buyers seeking statement pieces with provenance and longevity.
The verdict
4/5Properly good“Over two hundred years of furniture brilliance and they're still producing stunning pieces. Heal's bridges the gap between heritage and contemporary design beautifully. However, customer reviews tell a mixed story — delivery and service issues have dented what should be a flawless reputation. The product deserves top marks; the experience doesn't always match.”
Gorgeous furniture, service lets it down
Showroom Locations (5)
Heal's Tottenham Court Road
196 Tottenham Court Road
London, W1T 7LQ
Heal's Chelsea
234 King's Road
London, SW3 5UA
Heal's Kingston
Wood Street
Kingston upon Thames, KT1 1TP
Heal's Westfield
Westfield London, Ariel Way
London, W12 7GF
Heal's Redbrick Mill
Bradford Road, Batley
Batley, WF17 6JL
Brand Details
- Founded
- 1810
- Headquarters
- London, UK
- Made in UK
- No
- Customisation
- medium
- Warranty
- Lifetime (frame); 6 years (mechanisms); 1 year (cushions/coverings)
- After-Sales
- Lifetime frame guarantee; non-transferable
- Trustpilot
- ★ 3.7 / 5— Positive
- Style Focus
- Contemporary design with heritage influences
- Delivery Type
- 3rd-party premium delivery
- Finance
- V12: 0% APR over 6 months (£500+), 12 months (£800+), 24 months (£5,000+); Classic Credit 36/48 months at 9.9% APR (£1,000+). Heal's acts as credit broker.
Contact Heal's
- Phone
- 0333 212 1915
- Live Chat
- Yes
- Hours
- Phone/email: Mon-Fri 10am-5pm. Live chat: 7 days 9am-9pm.
Returns Policy
- Return Period
- 14 days from receipt
- Conditions
- Furniture collection: £150 per collection. Parcel returns: free within 14 days. Must be in saleable condition with proof of purchase. Christmas extension: purchases 30 Oct - 24 Dec until 10 Jan.
What Makes Them Unique
Design heritage, classic meets modern
What Heal's sofas actually cost
6 sofas we recorded from Heal's's public listings on 15 July 2026 during their live sale event.
| Sofa | Price | since last week |
|---|---|---|
| Harri Range (from) | £1,679 | holding |
| Hepburn Range (from) | £3,299 | holding |
| Matera Range (from) | £2,889 | holding |
| Lilli Range (from) | £2,939 | holding |
| Rafi Range (from) | £1,789 | holding |
| Tailor Range (from) | £2,419 | holding |
“since last week” compares our checks of 11 July 2026 and 15 July 2026 — 3 weekly checks so far, a short record.
Prices observed 15 July 2026 from public listings; not affiliate-driven. They change with sales and configuration — always confirm on Heal's's site. See our price-tracking methodology.
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12 min read →Heal's — Frequently Asked Questions
Does Heal's offer finance?▼
What warranty does Heal's offer on their sofas?▼
What is Heal's's return policy?▼
How many UK showrooms does Heal's have?▼
What is Heal's's Trustpilot score?▼
What's the price range for Heal's sofas?▼
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ProperSofa is not affiliated with, endorsed by, or sponsored by Heal's. Information sourced from publicly available data, last verified 2026-02-21. Ratings and opinions are those of the ProperSofa editorial team.