Heal's
Heal's is one of Britain's oldest furniture retailers, established in 1810 on London's Tottenham Court Road where their flagship store still stands. Renowned for championing designer furniture, they stock an exclusive edit of high-end sofas from leading British and European designers. With 4 showrooms and an emphasis on craftsmanship and design heritage, Heal's caters to affluent buyers seeking statement pieces with provenance and longevity.
Benny's Verdict
“Over two hundred years of furniture brilliance and they're still producing stunning pieces. Heal's bridges the gap between heritage and contemporary design beautifully. However, customer reviews tell a mixed story — delivery and service issues have dented what should be a flawless reputation. The product deserves top marks; the experience doesn't always match.”
Gorgeous furniture, service lets it down
Showroom Locations (5)
Heal's Tottenham Court Road
196 Tottenham Court Road
London, W1T 7LQ
Heal's Chelsea
234 King's Road
London, SW3 5UA
Heal's Kingston
Wood Street
Kingston upon Thames, KT1 1TP
Heal's Westfield
Westfield London, Ariel Way
London, W12 7GF
Heal's Redbrick Mill
Bradford Road, Batley
Batley, WF17 6JL
Brand Details
- Founded
- 1810
- Headquarters
- London, UK
- Made in UK
- No
- Customisation
- medium
- Warranty
- Lifetime (frame); 6 years (mechanisms); 1 year (cushions/coverings)
- After-Sales
- Lifetime frame guarantee; non-transferable
- Trustpilot
- ★ 3.2 / 5— Positive
- Style Focus
- Contemporary design with heritage influences
- Delivery Type
- 3rd-party premium delivery
- Finance
- 0% APR for 12 months on orders £1,000+. Classic credit: 36 months at 9.9% APR. Provider: V12 Retail Finance (Secure Trust Bank). Must be UK homeowner or in regular employment.
Contact Heal's
- Phone
- 0333 212 1915
- Live Chat
- Yes
- Hours
- Phone/email: Mon-Fri 10am-5pm. Live chat: 7 days 9am-9pm.
Returns Policy
- Return Period
- 14 days from receipt
- Conditions
- Furniture collection: £150 per collection. Parcel returns: free within 14 days. Must be in saleable condition with proof of purchase. Christmas extension: purchases 30 Oct - 24 Dec until 10 Jan.
What Makes Them Unique
Design heritage, classic meets modern
Find Heal's by City
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ProperSofa is not affiliated with, endorsed by, or sponsored by Heal's. Information sourced from publicly available data, last verified 2026-02-21. Ratings and opinions are those of the ProperSofa editorial team.