Cousins Furniture
Cousins Furniture is the largest independent family-run furniture retailer in the Midlands, founded in 1985 by brothers Robert and Edward Shotton along with their cousin William. With four flagship showrooms across Birmingham, Dudley, Shrewsbury and Newcastle-under-Lyme, they offer an extensive selection of sofas from leading brands plus a Bespoke Sofa Studio where customers can design made-to-measure seating. Their own delivery fleet provides a white-glove service throughout the Midlands and beyond.
Benny's Verdict
“A proper Midlands family business that's been going since 1968 — four showrooms across the region stocking a mix of mid-range brands. The staff actually know their stuff, which is more than you can say for half the chain stores. Not glamorous, but reliable and honest. The kind of shop your dad would approve of.”
Proper Midlands institution, dad-approved
Showroom Locations (4)
Cousins Furniture Birmingham Store
770 Warwick Road, Tyseley, Birmingham
Birmingham, B11 2EW
Cousins Furniture Newcastle-under-Lyme Store
Enderley Street, Liverpool Road, Newcastle-under-Lyme
Newcastle-under-Lyme, ST5 2BS
Brand Details
- Founded
- 1985
- Headquarters
- Oldbury, UK
- Made in UK
- No
- Customisation
- high
- Warranty
- 12 months
- After-Sales
- Good
- Trustpilot
- ★ 4.5 / 5— Positive
- Style Focus
- Wide range of branded and bespoke sofas across traditional and contemporary styles
- Delivery Type
- White-glove delivery with own fleet
- Finance
- Interest-free credit (12 months), deferred interest-bearing credit, and deferred interest-free credit available. Provider: Mitsubishi HC Capital UK PLC (Cousins is credit broker, not lender). Must be 18+, work 16+ hours/week or retired with income, UK resident 12+ months. Contact stores on 0121 665 2032 for details.
Contact Cousins Furniture
- Phone
- 0121 665 2032
- Live Chat
- No
Returns Policy
- Return Period
- 14 days
- Conditions
- 14 days from date of delivery for online orders. Beds/divans and mattresses excluded once unwrapped (health and hygiene). Self-assembly and flat-pack furniture cannot be returned once partially assembled unless defective. Defects must be reported within 3 days of delivery (or 3 days of discovering a latent defect).
What Makes Them Unique
The Midlands' largest independent family-run furniture retailer with a bespoke sofa design studio
Find Cousins Furniture by City
Related Buying Guides
See something wrong? Report an inaccuracy
ProperSofa is not affiliated with, endorsed by, or sponsored by Cousins Furniture. Information sourced from publicly available data, last verified 2026-02-21. Ratings and opinions are those of the ProperSofa editorial team.