Cousins Furniture in Dudley
1 showroom · Mid-Range (££)Est. 1985
Cousins Furniture is the largest independent family-run furniture retailer in the Midlands, founded in 1985 by brothers Robert and Edward Shotton along with their cousin William. With four flagship showrooms across Birmingham, Dudley, Shrewsbury and Newcastle-under-Lyme, they offer an extensive selection of sofas from leading brands plus a Bespoke Sofa Studio where customers can design made-to-measure seating. Their own delivery fleet provides a white-glove service throughout the Midlands and beyond.
Known for: The Midlands' largest independent family-run furniture retailer with a bespoke sofa design studio
A proper Midlands family business that's been going since 1968 — four showrooms across the region stocking a mix of mid-range brands. The staff actually know their stuff, which is more than you can say for half the chain stores. Not glamorous, but reliable and honest. The kind of shop your dad would approve of.
“Proper Midlands institution, dad-approved”
Showroom Details
What to Expect at Cousins Furniture
- Price Range
- Mid-Range (££)
- Trustpilot Rating
- ★ 4.5 / 5(Positive)
- Sofa Styles
- Traditional, Contemporary, Family
- Style Focus
- Wide range of branded and bespoke sofas across traditional and contemporary styles
- Customisation
- high
- Delivery Time
- 2-8 weeks
- Delivery Type
- White-glove delivery with own fleet
Finance Options
Interest-free credit (12 months), deferred interest-bearing credit, and deferred interest-free credit available. Provider: Mitsubishi HC Capital UK PLC (Cousins is credit broker, not lender). Must be 18+, work 16+ hours/week or retired with income, UK resident 12+ months. Contact stores on 0121 665 2032 for details.
Warranty
12-month retailer guarantee begins the day after delivery. After guarantee period, £50 out-of-warranty fee for technician inspection. Optional Guardsman 5-Year Furniture Protection Plan available separately (covers accidental damage, food/drink spills).
After-sales: Good
Returns Policy
14 days. 14 days from date of delivery for online orders. Beds/divans and mattresses excluded once unwrapped (health and hygiene). Self-assembly and flat-pack furniture cannot be returned once partially assembled unless defective. Defects must be reported within 3 days of delivery (or 3 days of discovering a latent defect).
Sustainability
Partnership with Clearabee for discounted furniture clearance and recycling. Beds Recycling Service for old mattresses/beds. Items removed are taken to licensed facility for recycling and processing. Earth Day supporter — promotes reclaimed furniture and recycling.
Contact Cousins Furniture
- Phone
- 0121 665 2032
Sofa Shopping in Dudley
Dudley has 3 sofa showrooms from 3 brands, with Cousins Furniture flying the flag for local family-run expertise. Prices span both budget-friendly and mid-range — Merry Hill is the main retail destination nearby. Black Country shoppers benefit from easy access to Birmingham and Walsall for more options.
Browse all sofa showrooms in Dudley →Compare Sofa Brands in Dudley
In Dudley, Cousins Furniture is one of 3 sofa brands with showrooms. Benny rates Cousins Furniture 3/5. Here's how it compares:
Frequently Asked Questions
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ProperSofa is not affiliated with, endorsed by, or sponsored by Cousins Furniture. Information sourced from publicly available data, last verified 2026-02-21.